customerbillpay.online

CUSTOMER BILL PAY
(888) 871-3870

Privacy Policy

Effective Date: November 27, 2025

At CustomerBillPay.Online (“we,” “our,” or “us”), your privacy and data security are of utmost importance. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website https://customerbillpay.online and its services, including online bill payments. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name, email address, phone number, billing address, and account information.

  • Payment details including credit/debit card information or other payment methods.

1.2 Usage Information

  • Details about your interactions with our website, such as pages visited, features used, and navigation patterns.

1.3 Cookies and Tracking Technologies

  • Cookies, web beacons, and similar tools to enhance user experience, track usage, and analyze website performance.

1.4 Device and Technical Information

  • IP address, browser type, operating system, and device identifiers to ensure compatibility and security.

2. How We Use Your Information

We use the information collected to:

  • Process and manage your energy bill payments securely.

  • Provide customer support, answer inquiries, and resolve issues efficiently.

  • Enhance and personalize user experience on our website.

  • Send notifications, updates, or promotional communications (with your consent).

  • Detect, prevent, and respond to fraudulent or unauthorized activities.

  • Comply with legal obligations and enforce our terms of service.

3. How We Share Your Information

We respect your privacy and do not sell your personal information. Information may be shared only:

  • With trusted service providers assisting in payment processing and other business operations.

  • To comply with legal requirements or respond to lawful requests by public authorities.

  • To protect the rights, property, or safety of CustomerBillPay.Online, our users, or others.

  • In connection with a merger, acquisition, or sale of assets, provided that the new entity agrees to follow this Privacy Policy.

4. Data Security

We implement industry-standard security measures to protect your personal and financial data, including:

  • Encryption: All sensitive data is encrypted during transmission.

  • Secure Payment Gateways: Payment processing follows strict security standards.

  • Access Controls: Only authorized personnel have access to your information.

  • Regular Monitoring: Systems are monitored to prevent unauthorized access or breaches.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access, correct, or delete your personal information.

  • Opt-out of marketing communications at any time.

  • Restrict or object to certain processing of your data.

  • Withdraw consent for data collection where applicable.

To exercise these rights, contact us using the information provided below.

6. Third-Party Services

Our website may include links to third-party websites, apps, or services. We are not responsible for their privacy practices. Users should review the privacy policies of these third parties directly.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn we have inadvertently collected such data, we will take steps to delete it immediately.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services.

  • Comply with legal obligations.

  • Resolve disputes and enforce agreements.

Once information is no longer needed, we securely delete or anonymize it.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date. We encourage users to review this page periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: